Terms and conditions

Business details: Our postal address on this website: Qaen Incubator, Southern Khorasan Science and Technology Park, Jahad junction, Qaen, Iran.

Our official dealer in Europe is Mahour Trading Company OU (Estonia, reg. No. 14581905)

Delivery prices: Delivery prices are for Europe and are subject to alteration without prior notice. Our packaging and postage charges are for delivery to one address only per order and are not levied according to the value of your order. Extra delivery prices for bigger orders bear on us.

Delivery addresses: We respectfully point out that we cannot be held responsible for problems with deliveries if the address entered by you at the time of ordering is incorrect. Please pay particular attention to the postcode, as we have had problems where these were miss-typed when the order was placed.

Delivery days: We will send out deliveries for all orders about 3 to 15 days. Orders will be dispatched after receipt of payment according to the payment instructions sent via email.

Delivery method: Orders are sent by 2nd class Royal Mail delivery.

Payments: We will provide payment instructions via an email.

Newsletter: We will add your details to our database for updating you on our project progress. You may unsubscribe at any time from our Newsletter by replying with the word 'unsubscribe' in the Subject line.

Cancellations: Should you wish to cancel your order, we ask that you contact us by e-mail as soon as possible. We hope you catch us before your order has been posted, which makes the cancellation process much easier for us. You have the right to cancel and return orders within seven working days of receiving your order.

Returns: Please e-mail us before returning an order, obtain proof of posting and ideally use the original packaging. We cannot accept items returned in an unsaleable condition. Saffron packs must have INTACT seals. Postage for returns is non-refundable and done at your own expense.

Refunds: You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish. If we decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic copy of these Terms and any other contract or disclosure that we are required to provide to you. The risk of loss and title for items purchased by you on this Site pass to you upon our delivery of the items to the carrier pursuant to a shipment contract. We charge sales tax for merchandise ordered on this Site based on the applicable state sales tax rate of the location to which the order is being shipped. When We ship to you or per your directions to another person, you agree to pay the shipping and any handling charges shown on this Site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Any shipping or handling charges may or may not reflect actual costs. Only valid credit cards or another payment method acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other methods. If the card (or other methods) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or canceled automatically. All returns are governed by our Return Policy, which can be found at https://toongan.com/return-policy/. We attempt to be as accurate as possible and eliminate errors on this Site; however, We do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on this Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, We reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund. All items are subject to availability and We reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice. We reserve the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited.

Missing or damaged orders: In the unlikely event of your order going missing or being damaged, please advise us as quickly as possible, so we can investigate. We will always notify you when your order has been sent, so you will have a rough idea of when it should arrive.

By placing a pre-order through our website, you indicate that you have read and agree to these Terms and Conditions.